Very satisfied, but it took 2 hours to pick up the car.

Staff attitude was bad

Very dissatisfied. They repeatedly tried to upsell third-party liability insurance, and after I refused, they gave me a Buick Regal. Have you ever seen anyone driving a Buick on American roads? Clearly, it was a car they couldn't rent out. After refusing, they insisted on upgrading to an SUV. After an hour of back and forth, I finally got the car I wanted. I will never use Dollar again for car rentals. The return process was smooth with no extra charges. I won't come back to Honolulu again; it feels just like Tokyo with Japanese stores everywhere, heavy traffic, high prices, small hotels, poor beaches, and water too cold to swim. The cost-performance ratio is extremely low.

It took over an hour to process the paperwork because there were so many people in line, yet only three staff members. Even worse, picking up the car took another hour. We had a lot of luggage, so we upgraded to a larger vehicle, but they gave us an old Ford that didn't match the pictures at all. It had over 50,000 miles and an oil warning light was on. Complaining didn't help, we'll never use this company again.

The staff was very friendly, but the return process wasn't as smooth as with Alamo.