Overall pretty good, but they kept trying to sell insurance.

Australians are known for their slow efficiency, so be prepared to spend about half an hour picking up the car.

Working hours end too early, and overnight parking is too expensive; the pickup location in Melbourne was very slow, waited nearly an hour. But very cost-effective, and the car was in good condition.

Rented a car in Cairns for a day trip to Paronella Park. After picking up the luggage, called the rental company, and they sent a shuttle to pick us up from a designated area at the airport. The airport is very close to the city center, a 10-minute drive. The vehicle was very new and in good condition.

The rental company's store is good, located on La Trobe Road in Melbourne, a relatively busy street for car rentals. Overall, the store isn't hard to find. The issue is the seating; there aren't enough seats and the queue is quite long. Having more chairs or a ticketing system would be helpful. Since it was Chinese New Year, there were many renters, mostly through QEEQ, and each customer took a long time to process due to language barriers, averaging at least 20 minutes, sometimes even 30. The company should train their staff better to improve efficiency.