Good

Good, convenient and fast

The only time I got exactly the car I booked.

I rented a Highlander. However, after picking up the car, I found that both the front and rear cigarette lighters were not working, so I couldn't use the GPS. I had to return to Hertz and they said they were out of Highlanders and offered me a car called Captiva instead. After driving for about twelve or thirteen days, I went to the Hertz office in Dunedin to switch back to a Highlander because my car needed maintenance. Again, they told me there were no Highlanders available but said they could lower my rental price because the car I was driving was a lower-tier model than the Highlander. Well, they only mentioned this now. At the end of my trip, when I returned the car in the local office at around 5:00 PM and specifically requested an adjustment in the rental price, the staff said the manager had already left and I would have to wait until the next day for a response. But I was flying out that night. I waited for two or three more days without any reply, so I emailed Hertz's customer service. After several days, they responded, saying they could only reduce the price by 100 NZD including tax, even though the price difference on their website for the same season was 285 NZD. After many email exchanges, they finally said there's no further adjustment that could be made. This is Hertz's service for you. I thought choosing Hertz would mean better service, but clearly not. The staff at the pickup location was dishonest.

The service was acceptable, but they gave me a hatchback. The booking showed a sedan, likely a Corolla. The hatchback had less power, so the air conditioning didn't work well. Driving on the mountainous roads in New Zealand's South Island was unstable with the small car. I wouldn’t have booked it if I had known it was a hatchback.