The attendant at the San Francisco airport car rental counter had a poor attitude. After declining to upgrade the car model and purchase fuel and insurance, he barely looked at us properly. Since we arrived at night, there were few vehicle options, and the available cars were relatively old models.

Excellent customer service, upgraded vehicle for free

There was a collision, but Alamo provided a replacement car, which didn't affect our trip much.

Not bad.

The receptionist noticed our luggage and suggested upgrading the vehicle for an additional charge. After some negotiation, we agreed to pay an extra 300 dollars. When we saw the Chevrolet in the garage, it looked as big as a tank, which shocked us. With the help of the garage staff, we switched to a smaller Ford Explorer of the same class. Although it's an SUV, it felt a bit underpowered on inclines.