The company is reputable, and the car condition is good.

The pickup environment is excellent and very convenient. I really like it.

Alamo pick up location quite far from airport. Shuttelbus without troulke though. Finding the counter building could be a bit more intuitive. Counter staff not friendly but also not rude. Car handover staff firendly and easy going. We could pick from two differtent large SUVs. Car was brand new and flawless in all respects.

Perfect.

counter staff was a bit annoyed with us, we had booked 2 - 15 seater vans and they would not remove the back seat for luggage, wanted us to book another car just for luggage which would have been an extra $1200 USD which we declined and just jammed our luggage over seats etc. we needed to buy a small step to get in and out of the van as it was very high. Alamo were great when we let them know the van had been broken into and we did not have to pay any excess as it was all covered.

The staff were very patient and offered a huge range of cars at the time of pickup. I was able to wait an extra 10 minutes for a larger vehicle and had absolutely no issues.

As a first time user, I was skeptical - but the process was seamless, and I got a rate that was half the price compared to going directly to the rental company. The added insurance was required as we unfortunately had some damage to the car during our rental.