The pickup time was relatively long. The vehicle was very new, but the one I got seemed to be smaller than a Camry, roughly the size of a Corolla.

Our flight arrived in San Jose at 9:40 PM. The car rental location is directly across the street from the airport, very convenient with all major rental companies in one place. Possibly because it was late, the line for picking up the car was short. However, there was no Ford FOCUS available as originally booked, and the counter didn't inform us in advance. We were told to choose from the available cars when we got there. There were only a few Mitsubishis and Chevrolets, all quite small. We eventually chose a Mitsubishi. The car was in decent condition but had a very loud engine noise, not sure why.

The staff I encountered in this location (e 22nd st, New York) were so nice and helpful.. we arrived an hour early to collect the car but it was ready for us without delay or any hassle. The lady’s at the reception desk were good fun and we most helpful when we collected it as were the staff on our return.

Very good website, easy to use .

I would not reccomend dollar. They didn't not have the car I booked for and despite me calling them the day before failed to inform me that they didn't have the car size I had booked. The car I picked up was dirty. And now when I been try to reach their customer service there is no response. Stay away!

Like: Upgraded at no charge to much better vehicle.