Satisfied

Overall pretty good. But it was dark and raining heavily when I picked up the car, so it was a bit rushed. The staff only asked if I wanted to buy the highway toll for 180 dollars, which I agreed to without carefully checking the receipt. The next day, I found out there was an extra 300 dollars for insurance. Careless! But later I thought, full insurance is not a bad idea. Still, Dollar should have asked. Also a reminder for renters to pay attention themselves.

For a luxury rental with only 10,000 miles on it, you'd expect some things to be in good condition. First, the car had dings and scratches all over. We were told not to worry about it but if we were to take pictures. Glad we did because they tried to say we chipped the paint. But that wasn't the worst. We drove from SLC to Provo the night we got in and noticed the car was shaking a lot. We took the car to a Discount Tire in the morning to have it looked at. We planned to pay for balance and rotation ourselves just to save the hassle. BUT, two separate tire shops wouldn't touch the car because it was deemed unsafe. They would only put new tires on it. So we got on the line and it took about an hour to resolve it. They finally put new tires on with an account they had with Dollar. It delayed our day by about 3 hours total. Really irresponsible to not ensure their cars are safe before renting them. 2/32 tread on the tire with bare spots and radials showing. Absolutely something they should have cared to check and fix,

No problems at all with this system.

Great car, small, light, and easy to drive.

Very easy to use and not too expensive. Friendly staff.

Like: We didn’t have a long wait to pick up or drop off
Dislike: That you charge for additional driver