The service was good, and the car pick-up was very quick. However, there were many people, and we had to wait in line for a long time.

Good

It was Black Friday, and I didn't have a reservation, so they upgraded me to a full-size SUV at no extra cost. Due to language barriers, I was still convinced to buy some unnecessary insurance. Sigh!!!

Had no problems in picking up or dropping off car. Staff were polite and helpful. There was an assumption that I'd want their extra insurance and not return car with full tank of fuel, but when I said no it was accepted immediately. All in all very satisfactory experience.

Best price and value, easy ordering, documentation very clear - what else would I need. Excellent Couldn't download their app!