Overall, I'm quite satisfied. The car was in great condition, it was a new model X3 with strong power and quick acceleration (probably because the car is relatively light). The onboard GPS was very useful. Important to note: The counter staff will still offer additional paid items such as insurance and prepaid fuel. I had already purchased insurance when I rented the car, the likelihood of needing glass and tire insurance is low unless you are in an area with poor security (like an incident near my home where a car window was smashed and robbed). Generally, you don't need it, especially if you're staying in a hotel. Prepaid fuel is also unnecessary; many gas stations are cheap, and it's unlikely you will use up a full tank right when returning the car.

Since I had to return the car in another city, I was able to get a free upgrade because a car needed to be returned there.

My name was not separated on my reservation as it showed in my confirmation. It made my first and last name as my first name. Counter person argued with me at 1 am that they couldn’t rent to me because of that. He called a manager to take care of the issue but something like that should have never happened.