Very satisfied

The staff will try to upsell various things like insurance when you pick up the car. They exaggerate a lot, but you can ignore them all as it's completely unnecessary. If you have a friendly face, you likely won't get the car model you reserved; it will be much smaller, and there's currently no solution for this.

Shocking treatment from their call centre. Had to take car back despite a hurricane. They refused to help despite state of emergency issued by president trump for Louisiana. The airport was closed, there was no public transportation, no taxis, no uber or lyft. The thrifty office was open so we were forced to return the car, driving in dangerous conditions with no means of getting back to the city. Thrifty call centre refused to transfer me to branch and insisted on the car being returned or they would charge: never again!

Like: Loved that I booked with easyrentcars.com. price was awesome, added benefits was worth it!
Dislike: Nothing!