There is no counter at the airport. Luckily, I was able to run into the delayed car delivery agent when I returned. The car was upgraded to an SUV and had built-in GPS, but there were some minor issues such as the tire sensor, which kept giving warnings. The speed was also limited to 190 km/h, which is a bit disappointing in Germany. Other than that, everything else was fine.

Great company with quick and convenient procedures, very responsible.

After we cleared customs, the CARO staff met us smoothly and arranged a Mercedes E200 for us. The car performed very well. We are very satisfied. Apart from the usual rental fee, an additional 200 Euros was pre-authorized, which they said would be refunded if everything was in order.

The service was excellent. Although there wasn't a staffed counter at the airport, someone met us at the agreed time. We arrived early and called to request an early pickup, which was promptly accommodated, including a free upgrade. For the return, we needed to return the car to the pickup office, where someone waited for us until 10 PM and even drove us back to our hotel. Considering the cost was much lower than other major companies, I highly recommend them.

The car was in great condition, almost new. The staff was very friendly. We arrived at the pickup location ourselves and experienced the warm hospitality of the Germans. We returned the car at night, and they even drove us back to the airport. An excellent car rental company.