FRANKFURT AIRPORT CAR RENTAL REVIEWS

The car rental process was simple and fast, and the additional insurance charges were reasonable.

Good service attitude, and the pickup location is easy to find.

I'm quite satisfied with everything, it's really convenient.

Excellent

Great experience, thumbs up!

Originally rented a Skoda Kamiq, but it was unavailable. The replacement car couldn't fit two 28-inch suitcases, so I swapped cars three times. Finally, they provided a Volvo V60 hybrid station wagon, which was a brand-new car with just over 300 miles. By the second day, I got used to it and ended up loving it.

The car was great.

There was a one-hour delay during car pickup, but fortunately, it didn't affect much. The car was in good condition, and the procedures were simple. On the last day, the tire had a slow leak. QEEQ customer service was very proactive in providing assistance, but the road assistance service in Germany was disappointing and very slow to respond. Both pickup and drop-off were at Frankfurt International Airport Terminal 2.

Picking up and returning the car were both very convenient.

The service was warm and attentive, instructions were detailed, and the car was in excellent condition.

Professional service, very friendly attitude, no hidden fees or scams. Hertz is a reputable company worth trusting.

Very good.

Very satisfied

The originally reserved car was replaced with a new Nissan, which was reasonable. The 280 euros deposit was charged to the credit card for 7 days. Picking up and returning the car was very convenient.

Short queue and efficient vehicle inspection.

The line at the airport rental desk was quite long, but picking up the car was easy. I grabbed the keys and walked to the parking lot myself. Returning the car was pretty smooth too—just followed the signs to the designated return area, left the keys inside, and the staff simply let me go. Super convenient! I booked a Ford Focus but ended up with a Renault ARKANA. The car was in great condition, just 18,000km on it, and drove really smoothly. However, the in-car navigation was terrible—either the network was bad or the system itself had issues. The GPS stuck on one spot the whole time but still somehow kept prompting me to make random turns. In the end, I had to rely on my phone’s navigation app.

The service attitude was really good, very attentive in providing various information, answering all questions, and the car pickup was very fast.

Mr. Ali at the pick up, and Ms. Jolina at the drop of where super helpful and friendly. It is of the modern times that they had to claim for a good review. I don`t like this necessary part.

Morning flights at Terminal 2 are limited, so there's not much waiting time. When picking up the car, they might try to sell you insurance. Just inform them that you've already purchased comprehensive coverage in your home country.

Quite good. The insurance bought on QEEQ is from a domestic platform, not the car rental company. The rental company will inform you that the insurance is not all-inclusive.