Excellent smooth process.

When I arrived, they told me I needed to make a reservation one day in advance.

The car rental counter is located in Terminal 2 and is clearly marked. The pickup process was simple and smooth. After completing the paperwork, you go to the parking lot and find the key counter. The process was seamless and the staff were welcoming.

I clearly stated on my phone that I did not want any additional services, but I was unknowingly charged for insurance. This is outrageous and unacceptable! My friend rented a car from another company, Europcar, and also faced pressure to buy insurance. She asked me to translate her refusal, and although the representative was not pleased, they did not charge her for insurance. Hertz’s behavior is infuriating and disgusting! The female staff member clearly nodded and understood my request for no insurance, but the final bill still included over 300 euros for insurance.

Honestly, the service was just average. I bought full insurance through Zuzuche, but they still tried to sell me their own insurance, explaining how much I might have to pay if there was an accident. The car they provided was quite old and had many scratches, so make sure to check it thoroughly.

Excellent service, the Spanish guy was very nice.