The store staff had a bad attitude

Like: got up graded with car ,just made the whole week a much more enjoyable week
Dislike: Im more than happy to recomend your company

Like: The car we received was the model we had booked. The car was in perfect condition, being one of the latest models and with low mileage.
Dislike: The car was a little bit dirty, having sand in the glove box, the inside door handles and the back of the front seats were sticky.

Like: The staff was friendly and the vehicle was clean
Dislike: No gas stations near the shop

Dislike: The process to get the car at Auckland Airport is horrendous. We'd never done it this way before and the service desk for all offsite hire car companies is disorganised and chaotic. One of the two telephones at the service desk goes straight to voicemail and so without a local mobile it's impossible to know how to pick up the car or get to the lot if you've never done it before. We wasted about an hour trying to figure it out. But once we had been picked up by Aerodrive our experience was great from there on.