It was quite a thrilling experience. Our Fiat 500 was rear-ended by a large truck. Fortunately, the truck had good brakes, and it was just a minor collision; only the right tail light was damaged. The truck driver seemed a bit tired at the time but was very apologetic. He helped fill out Hertz's accident form, which was a four-part document including both parties' information, the time and place of the accident, and diagrams showing the points of impact. He also called the police, who informed him that they couldn't come and advised handling it through insurance. The car was still drivable, so I proceeded to the Hertz return point. After conducting a photo and routine check-up of the vehicle, Hertz informed me that since the accident wasn't my fault, I didn't have to provide a credit card deposit for repairs. They would handle everything directly (I had purchased full insurance from QEEQ, while Hertz's supplemental insurance at the rental site was €35 per day, which is much more expensive. The advantage of Hertz's insurance is that you don’t have to pay upfront or deal with a lot of paperwork for QEEQ insurance claims). In summary, driving has its risks—not only from one's own actions but also from accidents caused by others which are hard to avoid.

The process was very smooth. The booked car model was unavailable, but they upgraded us to a larger car after learning we had a lot of luggage.

The staff service was excellent and their English communication was very good.

The staff at Hertz in Florence were very nice, but there were a lot of people. It took about two hours to pick up the car, so next time I will go earlier.