FLORENCE CAR RENTAL REVIEWS

The model is a Fiat Panda, the vehicle is in excellent condition with approximately 14,000 kilometers driven. Comfortable to drive, the trunk fits a 28-inch suitcase. Returning the car was very smooth as well. Truly a big company with a reputable brand, highly trustworthy.

The car rental process was smooth, returning the car was hassle-free, and the staff were really nice.

Very good and trustworthy brand.

Good service

Not bad overall. The car had a lot of scratches, so be sure to take photos for evidence, or better yet, record a video of the entire car! When returning the car, if you didn’t purchase full insurance directly from Avis, they will inspect the car very carefully. If the staff points out damage and you don't have evidence, it can easily lead to disputes.

Satisfied

The location was easy to find, everything went smoothly.

Very good.

Pickup was convenient, but the fuel tank wasn't full. I forgot to take a photo, so I refilled it before returning the car. Also, the car didn't have windshield washer fluid, but thankfully, I didn't need it during the trip.

Very good.

The price is very affordable, and there are no hidden charges.

Pretty good. It's normal for them to promote insurance; just politely decline if you're not interested.

Pretty good.

The staff provided excellent service. There was a strike in Florence that day, so we waited in line a bit longer, but the staff had a great attitude and even worked overtime for over half an hour. Returning the car at Rome Airport was also incredibly smooth.

I booked a Corsa with full insurance from the rental company, but the Corsa wasn't available. They upgraded me for free to a hybrid MG SUV, a domestic car that's quite fuel-efficient. It was a new car with just over 10,000 kilometers total mileage. When picking up the car, they briefly tried to sell road assistance insurance, but when I declined, their attitude remained polite. The process of completing the paperwork and picking up the car was about 600-700 meters apart, and they provided clear instructions which made it fairly easy to find. During drop-off, they mentioned that since I had full insurance, there was no need for vehicle inspection—just hand over the keys and leave. Overall, the experience was pretty good.

Not bad, QEEQ is always responsive to inquiries.