Pros: The pickup and drop-off locations are very convenient. The staff is also very friendly, and the vehicle's condition is quite good. Cons: There's no clear information about self-service return, no clear return instructions, and no one to inspect the car with you (relying entirely on mutual trust). No one explains how to use the vehicle. The parking lot even lacks staff to consult about driving the vehicle. But I had the same experience with Avis before. Maybe it's assumed that passengers renting the car are already familiar with it. Overall, it's still quite easy and hassle-free. If you're particular about what I've described, I recommend asking the counter staff for all the necessary information when handling the procedures.

Friendly service

Friendly communication. Reasonable waiting time.

Picking up and dropping off the car is always straightforward. The car condition is excellent; I've rented a few times, and they were always new cars with less than 50,000 kilometers, so I never worried about car issues during my trip. Of course, the price is relatively higher.

I've rented a car from Hertz before. The vehicle condition is excellent and the process is simple. This time, I liked their car just as much as before.