Dislike: Long wait time: took nearly 2 hrs from checking out the vehicle at the Houston Hobby airport to the shuttle bus to having an available vehicle before drive-out.
Wait time was close to an hour, but the srvc rep gave a free upgrade.
B.Nguyen
United States
Reviewed: Thu, May 31, 2018
About Dollar:8.0/10
Like: Good rental rate and free upgrade for the long wait time. Dislike: Long wait time: took nearly 2 hrs from checking out the vehicle at the Houston Hobby airport to the shuttle bus to having an available vehicle before drive-out.
There was only 2 people in front of me but the service staff seemed to be very slow I was waiting a long time. When I had my turn I was 5mins or less which is more normal.
“The Hertz and dollar said they only use a chip not swipe and my chip couldn’t and they refuse to sw”
About Dollar:2.0/10
I did not pick up the car the representative refuse my card and she was so rude to swipe she said she can only use the chip but not swipe so I took uber so I need refund back as soon as possible
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Wait time was close to an hour, but the srvc rep gave a free upgrade.
Dislike: Long wait time: took nearly 2 hrs from checking out the vehicle at the Houston Hobby airport to the shuttle bus to having an available vehicle before drive-out.
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