Wait time was close to an hour, but the srvc rep gave a free upgrade.

Very satisfied. The car handover is quick and efficient, and the car is in good condition. Driving on US101 is excellent.

Same formula, same attitude, even the same tricks! Clearly told them I didn't need insurance, but the printed receipt still included insurance fees. They take advantage of your lack of English skills and make you sign. Rented for just one day and was charged $39 for services and insurance! Avoid this garbage company at all costs! It's better to choose a Chinese company that offers pick-up and drop-off services. These companies have too many tricks!

Adding an additional driver costs $13 per day, which is expensive!

The counter staff person at pick up was very friendly, but I was shocked to see that the price I had to pay was $50 more than the price I booked it for. The staff told me it was because of tax, but why wasn't that included when I booked it? I don't like when pricing isn't upfront. Also, I called to talk to someone about extending my drop off time, and that person wasn't very nice.

Great car! They upgraded the car for us. The desk agent was very friendly!

Extremely easy to book.