There weren't many people, so there was no queue for picking up or returning the car. The car inspection process was simple.

It’s a good car rental company! Overall, it’s fine! They patiently explain various rules to you. They won't give you the car until you listen to everything! When I returned the car, I left my phone inside. When I went back, they returned it to me! Icelandic people have a high level of integrity! But make sure the rental car has a towing rope, you’ll need it in Iceland! If it doesn’t, ask for one just in case.

Our first car inexplicably broke down. Despite many local mechanics checking it, no one found the cause. After contacting the rental company, they promptly arranged for roadside assistance and a replacement car. Even though it was completed by 3 AM local time, their responsiveness was commendable and didn't affect our schedule the next day.

Our car wasn’t available so we waited 2 hours for a car. When we dropped it off at the end of the trip, it took so long that I missed my flight home and was stuck in Iceland an extra night.

I purchased insurance before booking the car but then informed me that they would have a $2400 hold on my card if I did not purchase the $30 a day insurance. It was ridiculous. LONGGGG wait to pick up the car and waited forever to be picked up from the airport.