Not sure I would use service again

The service at the car pick-up location was decent, and it took about 10 minutes for both picking up and dropping off the car. The problem handling was unsatisfactory. The car’s air conditioner broke on a hot day. We could not reach them by phone during business hours, and had to email for help. The email response asked us to call their office, which then redirected us to call the car repair service. The repair hotline couldn't see our caller ID and couldn't text us the repair address. When we asked for an email, it took forever, and when we called again, they suddenly could see our number and texted us the address. We had to visit the repair shop twice. The first visit they were too busy without an appointment, and the second visit after waiting for an hour, they told us they didn't have the necessary parts and advised us to endure until we returned the car. Later, the rental company called and offered us a discount but couldn’t specify how much. At the airport, they claimed they'd never heard of any discount, and we had to email for assistance again. After insisting, they found a note from a colleague and gave us a one-day rental discount. Considering we rented the car for 13 days and endured the heat, the 0.76-day discount as compensation felt ridiculous and frustrating.

Great, there was shuttle service

When picking up the car, they tried to push us into buying insurance, but I didn’t buy it. When returning the car, they were difficult and the service attitude was not very friendly.

The staff were okay. Their attitude and speed were acceptable. However, I booked a PASSAT or a similar model but was given a SUZUKI instead. They didn’t have a Passat. The Suzuki was not at the same level as the Passat and had over 60,000 kilometers on it. The car was just okay. Compared to other companies' cars, this one didn't feel new.

Our car wasn’t available so we waited 2 hours for a car. When we dropped it off at the end of the trip, it took so long that I missed my flight home and was stuck in Iceland an extra night.