First, the location provided was unclear. Second, the service attitude was very poor.

The car pickup was fairly smooth, the counter was easy to find, and they took us to the car for inspection. Returning the car was extremely troublesome; we couldn't find the parking lot at all. We circled the airport several times and, in the end, couldn't figure it out. We gave a policeman 50 MYR to lead us back. We had less than two hours left to catch our flight.

The waiting time was very long.

First time using QEEQ. The airport counter was easy to find, but the 7-seater car was a bit old and had average condition with 80,000 kilometers on it.

Booked for pick up at 12 midnight KLIA2. Staff passed me 2 pages of their list of bookings and asked me to find my own name. Couldn't find my booking on the 5Dec and 6Dec list. Staff then took my E-voucher and checked in the office. Came back 5 minutes later for my IC and license. Back again another 5 minutes later with documents in hand for registration. Hand gestures were not friendly. Kinda threw my IC and license back on the counter to me. Did not explain anything on the documents and just asked me to sign at the crossed areas. After done with deposit, staff guided us towards car park to retrieve vehicle. Car was full of scratches. Interior is dirty as well. Cup holder has biscuit crumbs and hair. There's a constant sound of metal rattling in the boot during drive. Whole process of picking up the car was done without a smile from the staff. Was determined to never rent from Europcar again. However, the staff at KLIA1 during drop off was very kind. Triple checked if we've taken all our belongings from the car before leaving.

Booking process on Easyrentcars.com was a breeze. Easy navigation through the website and no hidden fees. Flexible cancellation process too (had a change of drop off timing).