The staff at the rental location are very diligent; they took photos of the entire car both inside and out when I returned it.

I was a bit disappointed to see it was a Suzuki Swift at pickup, but the car had low mileage and was relatively easy to drive, especially for a foreign trip.

Australians are known for their slow efficiency, so be prepared to spend about half an hour picking up the car.

The rental company's store is good, located on La Trobe Road in Melbourne, a relatively busy street for car rentals. Overall, the store isn't hard to find. The issue is the seating; there aren't enough seats and the queue is quite long. Having more chairs or a ticketing system would be helpful. Since it was Chinese New Year, there were many renters, mostly through QEEQ, and each customer took a long time to process due to language barriers, averaging at least 20 minutes, sometimes even 30. The company should train their staff better to improve efficiency.