When returning the car, I suddenly noticed it had been scratched, not sure when it happened. Ended up paying quite a bit, sigh.

Use the machine to get a number first. They don't push too many add-ons. Just say you've already purchased everything, and they won't push further. Also, don't switch car models, it will change the price.

Vehicle model information is not transparent.

The wait time wasn't long, but most of the time was spent trying to upsell insurance or vehicle upgrades!

Great company! My husband and I traveled together, and we could pick up the car right after leaving the airport. We just needed to get the key and drive. Returning the car was also very convenient; we simply dropped the key off. However, we encountered some additional charges that were not explained.