After arriving, you must call them and go to the Avis across the street to wait for the shuttle to the car rental company. The ride is about 10 minutes from the airport. The car was terrible, the exterior was all scratched The car smelled bad, had to open the windows for ventilation, the air conditioning filter definitely hadn't been changed in a long time. The whole trip I was worried about being scammed on return, luckily it didn't happen You get what you pay for; when traveling, the most important thing is a smooth experience, I don't recommend saving 300-400 yuan by using a smelly car Additionally, if there's an accident on the road, no one will likely help you I work in this industry in China, so I should be fair

I forgot my driver's license, which was extremely embarrassing. Fortunately, aucar was understanding and rented us the car; otherwise, we would have been stranded.

Very good service, no communication barriers

Their response is bad. I tried to call them to ask for the photos ofthe damaged part at the back of the van because I forgot to take photos. They said that I have to send email. I didn’t get any responses until now.

The rent was such good value I was a little concerned. Some reviews on other sites were raised caution but we found Aucar to be an excellent provider. The pick up situation wasn’t the easiest but for the cheaper price you’ll always get off-airport companies! the van came to pick us up after 20mins or so and insisted we used kids car seats, which I found a professional and caring touch. The car we had matched what we’d booked perfectly (large SUV- the company seems to specialise in them, there were loads!) and was clean and tidy. Whilst loading my wife needed to breastfeed. Without asking one of the staff came over to ask if she needed anything to assist her, which is a really nice touch. The staff took photos of the car in my presence and emailed them to me for evidence - nice smart and modern touch. After rent the handover process was quick and the staff apologised for the delay getting us to the airport, even though it was only 5mins. In summary we had an excellent car and the staff were professional, efficient and courteous. The value was excellent and I’d recommend giving Aucar a go.