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Reviewed: Wed, Dec 27, 2017
About Europcar: 2.0 /10
The counter staff said they didn't have the model we had reserved in advance (Land Rover), but we saw our reserved model on site. Europcar insisted they couldn't find the keys for that car. Since we urgently needed a large SUV, we ended up with a Mitsubishi (a much cheaper model). A similar situation happened before in the USA, but Hertz there promptly gave us a replacement without any hassle.

Relevant Reviews on Europcar MELBOURNE AIRPORT

Valriaz

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Small SUV | Kia Sportage or similar
Reviewed: Wed, Dec 25, 2024
“Great experience.”
About Europcar: 10.0 /10
Car was brand new. Staff was friendly and explained everything clearly.
About QEEQ: 8.0 /10

LMS

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Small SUV | Audi Q2 or similar
Reviewed: Tue, Oct 29, 2024
“Near new Audi Q2 from Europcar”
About Europcar: 10.0 /10
Yes car was near new and fantastic.
About QEEQ: 10.0 /10

Cecil Cronin

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Reviewed: Thu, Nov 14, 2019
About Europcar: 10.0 /10
Very convenient, quite fast
About QEEQ: 10.0 /10

Wayne Raymond

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Reviewed: Thu, Jan 26, 2017
About Europcar: 6.0 /10
The staff were enthusiastic and sincere, and the employees were patient. The car was in good and clean condition. However, there was a suspicion of double charging for the rental fee. I had already paid the full rental amount to Zuzuche, but when I collected the car at the counter, I was asked to swipe my card for the rental fee again. I thought it was a pre-authorization, but the bank statement showed it as an overseas transaction, which was perplexing and worrying. I had to check with the bank after returning to verify if there were double charges, which was quite troublesome.

Stevo Perth

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Medium SUV | Subaru Forester or similar
Reviewed: Sun, Apr 28, 2019
“Great car, unauthorized charges ruined experience”
About Europcar: 8.3 /10
Excellent car and good rate. REALLY ANNOYED at being billed over $20 for providing the drivers licence of my wife and not being told we would be CHARGED FOR A SECOND DRIVER BEING REGISTERED - even if she didn't drive the car. This was DECEPTIVE practice.
About QEEQ: 8.0 /10

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