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Search for Routes Car Rentals in Chicago

Avoid Routes at O'Hare at all costs

Reviewed: Thu, May 30, 2019
About Routes: 7.3 /10
Routes at ORD was extremely inconvenient and the customer service was awful. You have to take TWO shuttles to get there, first to the car rental center and second to Routes which is offsite, not at the O'Hare centralized car rental center. There is no signage saying you need to take the second shuttle, so we panicked when we couldn't find Routes and had to call. Once we finally did get to Routes, the customer service was extremely slow. There were plenty of staff mulling around, but only one person helping the long line of customers. We were 3rd in line and it took at least 30 minutes to get to the counter. The return process was similarly bad.
About QEEQ: 10.0 /10
Kia Rio image
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Economy | Kia Rio or similar

Relevant Reviews on Routes Chicago Airport

Natalie Springhall

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Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Fri, Jun 13, 2025
About Routes: 10.0 /10
Very excellent, straightforward and convenient.
About QEEQ: 10.0 /10

Rebecca Eleanor

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Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Thu, Dec 19, 2019
About Routes: 2.0 /10

M.Rundle

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Economy | Kia Rio or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Thu, Oct 24, 2019
About Routes: 9.3 /10
Although I ordered a 4 door car, the desk staff upgraded me to a nicer SUV for free when they saw the luggage my group had brought, which was very much appreciated. They answered the phone quickly when I needed to speak to them and the instructions on pick up / drop off were precise.
About QEEQ: 10.0 /10
The Booking was easy to make. The price drop option worked which was nice.

AlexF

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Intermediate | Toyota Corolla or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Sat, Apr 13, 2019
“Great booking experience, very competitive rates, good service.”
About Routes: 8.7 /10
Routes offered the cheapest option to rent in the O'hare area. There was a shuttle that went from the rental car area to Routes itself. Be prepared for the additional 10-15 minute wait. Once everyone who was on the shuttle gets to Routes, the line takes a while to die down. It took me about 20 minutes to get to the counter once I arrived. They also charged $400 as a security deposit which I was not aware of at the time. Besides the wait, I would still use Routes for business car rental for the price and availability.
About QEEQ: 10.0 /10
Smooth process, reservation was confirmed quickly. Would use again!

D.CRUZ

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Intermediate SUV | Kia Sportage or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Wed, Sep 12, 2018
“Good service/Trustworthy”
About Routes: 9.8 /10
Like: The car I ordered was available

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