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Search for Routes Car Rentals in Chicago

Avoid Routes at O'Hare at all costs

Reviewed: Thu, May 30, 2019
About Routes: 7.3 /10
Routes at ORD was extremely inconvenient and the customer service was awful. You have to take TWO shuttles to get there, first to the car rental center and second to Routes which is offsite, not at the O'Hare centralized car rental center. There is no signage saying you need to take the second shuttle, so we panicked when we couldn't find Routes and had to call. Once we finally did get to Routes, the customer service was extremely slow. There were plenty of staff mulling around, but only one person helping the long line of customers. We were 3rd in line and it took at least 30 minutes to get to the counter. The return process was similarly bad.
About QEEQ: 10.0 /10
Kia Rio image
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Economy | Kia Rio or similar

Relevant Reviews on Routes Chicago Airport

p.linney

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Medium SUV | Nissan Rogue or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Sun, Mar 8, 2020
“Great Value, Newer Car, Nice Staff”
About Routes: 10.0 /10
it would be nice to have a faster check in system I will have all my details written out but would be nice to have a quicker arrive and go system,

G.Minzer

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Intermediate | Toyota Corolla or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Sun, Sep 29, 2019
“Booking was very easy the rest was a major hassle and we will never rent from there again”
About Routes: 5.7 /10
We wanted a compact vehicle and received a Dodge Durango they told me it was a free upgrade and I told him I wasn’t interested in an upgrade and it’s only an upgrade if you consider it an upgrade they said that there was nothing else available and I told them that I booked this months ago. They said we had the option to cancel which wasn’t an option at the time.
About QEEQ: 10.0 /10

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Full Size Van | Dodge Grand Caravan or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Sun, Jun 30, 2019
“Not perfect but great value”
About Routes: 8.7 /10
Routes counter service staff were great. At O'Hare, you have to take a shuttle to the new car rental facility and then you have to take another shuttle to Routes. It took them a long time to track down a minivan for us to rent. And, when the car arrived, it was soaking wet like it had just come out of the carwash. It was clean inside other than something was all over the interior ceiling and the antenna was missing on the van so we couldn't pick up very many radio stations. Overall, I would rent from Routes again because it was so much cheaper than the more well known car rental companies.
About QEEQ: 10.0 /10
Yes, easyrentcars.com was great and I would use it again.

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Economy | Toyota Yaris or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Fri, May 10, 2019
“Great value but not the vehicle I had reserved.”
About Routes: 9.0 /10
Booked a small car and got an unwelcome behemoth gas guzzler
About QEEQ: 10.0 /10

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Full Size Van | Dodge Grand Caravan or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Tue, Mar 19, 2019
“Good Price”
About Routes: 6.7 /10
Stuff was not professional at all. You do not talk about you personal stuff with other workers while taking care of the client. This place is so over stocked with cars (they rent and provide parking for the airport)you can barely get out with your rental. I had to call twice just to make sure I will have the car that I wanted. Price was the only thing that kept me from saying anything.
About QEEQ: 7.0 /10

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