The car I booked was unavailable, so I was forced to upgrade, and it's been a week and I still haven't received the invoice.

It was alright. I had booked a Polo but was given a Mitsubishi SUV. Although I wanted a Polo, the SUV felt too large for driving in Barcelona since many parking lots are quite small. If you're not an experienced driver, it's really hard to manage. The front desk lady tried to convince me that the Polo was too small and that one of my two large suitcases would have to be placed on the back seat, which she claimed is illegal in the EU. She suggested that I upgrade to a bigger car. I ignored her, but in the end, they just gave me the Mitsubishi SUV anyway. Clearly, it was just a way to make more money by telling lies.

All they cared about was us upgrading the car for more money. When we said no, they immediately changed their attitude and became very dismissive.

Why is an extra hour charged as a full day???!!! Why was this not mentioned before renting??? Very dissatisfied!! Charging half a day for an extra hour is understandable, but a full day is ridiculous!

The queue was very slow. The most crucial issue was that the right rear tire burst shortly after I started driving. Although I refueled to full, they claimed it wasn't full and charged me an extra 10 euros.