Car exceeded expectations (VW Atlas vs Nissan Pathfinder expetected). Counter was extremely slow to pick up, however.

I chose the full-to-full fuel policy, but the car wasn’t full when I picked it up. The shuttle bus is shared with Dollar, which resulted in a long wait. The bus was dirty, and the staff especially asked Chinese people for the return receipt, which felt racist and discriminatory. Although the price is competitive, I have to say that the overall experience with Thrifty is very poor.

Encountered an unhelpful staff at the counter.

Unfair pricing, no clear rules! Too many hidden charges, it’s a trap!

Total cost was $94US but I saw a A$400+ charge on my credit card. No damage to car before or after and returned with a full tank. Looking for a credit in days to come, never advised that a holding amount would be taken.