The experience was average. I purchased full insurance, but an extra insurance was inexplicably added during car pickup. Due to language barriers, I didn't notice it! By the time I had signed the documents and completed the payment, it was too late! This part felt very unpleasant! Additionally, there was no way to file a complaint! A reminder to future renters to be cautious!
The car we book above was not the car we actually got but that was down to ourselves as we extended our reservation earlier and there were no car available....staff was amazing and very helpful.
About QEEQ:10.0/10
Fantastic service...will definitely use this company again
This rental company enforces third-party liability insurance, so you still need to opt for it when renting. The listed prices on the website are misleading. If you're adding $18 a day at the location, you might as well book directly from Sixt, which doesn't generally force you to buy. The car is fine.
Car was great. Only issue i had was we arrived late evening and thrifty desk was closed and redirected to Dollar desk where we waited for over an hour and a half.
I booked a car for 10:00 PM, but they closed at 10:00 PM without any notice or contact. I only got the car the next morning at the airport without any compensation. I clearly stated that I didn't want any insurance, but they still added basic insurance. Be sure to read carefully before signing!
The amount due at the counter did not match what was listed in the receipt. I was asked to pay additional taxes and fees on top of what I was quoted at the time of booking which came to an additional $30
The staff at the Thrifty counter told different conditions from a call center representative so we tried to explain to the call center and it didn't work. So we spent wayyyyyy extra money on this rent. Totally unsatisfied.
About QEEQ:7.0/10
To collaborate is an important key
Car Rental Companies AT Harry Reid International Airport, LAS
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