This was the first time I encountered a staff member who was overly pushy with upselling. At the beginning, she greeted me warmly, but then she aggressively tried to sell me insurance. Despite me repeatedly stating I didn’t need it and even calling Zuzuche’s customer service, the female staff member insisted rudely, saying, 'I don’t communicate with anyone else; you definitely need this extra roadside assistance insurance.' It wasn’t until Zuzuche's customer service asked her, 'Are you saying the customer can’t pick up the car without buying insurance?' that she finally stopped. The entire rental process ended up being delayed by nearly two hours. Additionally, when returning the car, I was about 10 minutes late because of rush hour traffic and stopping to refuel. I explained the delay to the staff on site, but they still mercilessly charged me over $60. The cost for those 10 minutes was simply too high. I strongly recommend avoiding this car rental company if possible. I’ve rented cars in the U.S. many times, and this is the first time I’ve encountered such an unreasonable company. That said, the car they provided me was brand new—GMC—which slightly made up for the unpleasant pickup and return experiences.

They couldn't sell me an upgrade, so they gave me a lower-grade car. I booked a car with space for two 24-inch suitcases, but the Mini Cooper they provided had no trunk space. I had to pile the luggage on the back seat, increasing the risk of theft.

Quite satisfied

The local counter insisted on buying insurance.

The car I received was just a so-called similar model, definitely not an Infiniti! The waiting time at Thrifty Car Rental in the US for processing the return is counted as delayed return. Their pick-up and drop-off procedures are cumbersome, with long queues. It all seems like a trap! Zuzuche platform, please inform customers who are about to rent from Thrifty in the US that this company has fee traps in their pick-up, drop-off, and toll payment services. They keep pushing insurance and additional products when picking up the car, and the attitude becomes extremely rude if you don't buy. They deliberately delay the return processing time to charge an extra day's late fee!