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Live chat Email us Service Code: 9041744219
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Reviewed: Wed, Aug 16, 2017
About Europcar: 4.0 /10
I booked a child seat through the rental company, but when I arrived at Melbourne Airport, the rental counter said I hadn't reserved it in advance and they didn't have any available on the spot. They told me I had to find a child seat myself before my 2-year-old son could get in the car! I made countless phone calls and searched all over the airport and nearby areas, but couldn't find any child seat rentals or sales. Talking to the rental company's representative over the phone didn't help either. Eventually, the rental company told me to come back the next morning to pick up the car, maybe they would have a child seat, but only 50% chance, and they couldn't guarantee it. Fortunately, the rental company called me later in the evening to inform me that a child seat was available.
Economy | Ford Fiesta or similar

Relevant Reviews on Europcar MELBOURNE AIRPORT

Ruth Moore

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Reviewed: Thu, Mar 13, 2025
About Europcar: 10.0 /10
Pickup was very convenient and communication was smooth. The store is right across from the terminal after exiting the airport, and the car was parked next to the storefront.
About QEEQ: 10.0 /10

Riva Walkley

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Reviewed: Sun, Jul 21, 2024
About Europcar: 10.0 /10
Good
About QEEQ: 8.0 /10

Moira Fowler

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Reviewed: Sun, Dec 30, 2018
About Europcar: 10.0 /10
The store was easy to find, just across the street from the terminal. Though there was a peak rental period and I had to wait in line for a while, the paperwork was processed quickly. They didn't aggressively sell insurance, and once they copied my documents and handed me the keys, I was good to go! Exiting the parking lot was smooth.
About QEEQ: 10.0 /10

Ward Wood

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Reviewed: Mon, Apr 16, 2018
About Europcar: 2.0 /10
When picking up the car, no staff confirmed the car's condition before letting customers drive off. Later, they blamed existing scratches on the customers. Customer service response was extremely slow and inefficient; it has been three months and there's still no resolution. If you rent from this company, be very cautious. Make sure to video record the car from all angles before picking it up to protect yourself.

Cheng Li

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Medium SUV | Mitsubishi ASX or similar
Reviewed: Tue, Nov 12, 2019
“Good rental experience”
About Europcar: 10.0 /10
Service fast and nicely. The car is in a good condition.
About QEEQ: 10.0 /10
Good experience.

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