Overall, I’m quite satisfied. The staff member was very patient. My English is poor, so I couldn’t communicate well. I used a translator, and he patiently typed in each word for me to translate. It seems he also had an accent, so it was understandable that I couldn't catch everything, haha. Even the translator couldn’t fully understand him, and we had to manually input words. The part that was unclear to me was about insurance options. After communicating for about 10 minutes, I roughly understood there were several insurance types: full coverage, partial coverage, and something more basic. In the end, I chose one for $35 with a $5,500 deductible. I suggest they create an advertisement leaflet to show customers directly—it would make things much simpler.

Very satisfied, the car was very new, having only driven over 3000 kilometers. The price was also very reasonable.

Great space in the car. Very friendly staff. Very efficient service. The whole experience could not have been better.

Great service. I had one query which was answered very efficiently.

Our original car had intermittent issues with the air-conditioner, and I called the office to ask about a replacement car. No problem! A smooth transaction from old to new car and we were on our way in about 10 minutes.

Prices were well below competitors and everything online was easy to use.

All good except too much hard selling of the insurance to Reduce our excess from Aud4500 to Aud500. Lady was disappointed when we said no & keep on saying the risk is ours to take .