Budget Seattle Tacoma International A Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Ruby Ulysses

United States

Reviewed: Mon, Mar 13, 2017

About Budget: 6.0 /10

At the BUDGET counter at Seattle International Airport, I booked a Ford Expedition, but they didn't have the car. A female staff member at the counter asked us to wait, saying she needed to consult the manager for a replacement. We waited for 45 minutes. When we finally got to the parking lot, the car she gave us couldn't fit our luggage. I specifically booked the largest car, and she seemed unsure if the car would fit both us and our luggage. She didn't even offer a discount for giving us a smaller car. Luckily, the parking lot staff were kind and helped us pick a Toyota Sienna. Although the Sienna's performance doesn't match the Ford, it was a hassle to finally get a car at noon after arriving at 9 AM.

1 days rental

Relevant Reviews on Budget Seattle Tacoma International A

Elton Croft

United States

1 days rental

Reviewed: Mon, Jan 1, 2024

About Budget: 2.0 /10

I returned the car with a full tank, but they claimed it was not full and charged me for 1.8 gallons (about 6.8 liters). They said the tank was 15.5 gallons when I picked up the car and 13.7 gallons when I returned it. Whether the rental company has the ability and time to accurately measure the fuel level is questionable. Even after the fuel nozzle clicks, you can still add a few more liters. They charged $9.9 per liter plus an 11.11% service fee. Extremely dissatisfied.

Eli Buck

United States

1 days rental

Reviewed: Thu, Jun 15, 2023

About Budget: 2.0 /10

Charged an extra $99 without clear notification!