It was okay.

They enforce mandatory compensation for scratches without a fixed standard. Even a tiny scratch requires paying for the entire bumper.

The service at Avis in Chiang Mai was poor. It took over 2 hours of communication at the counter to get the car, which was very disappointing. The vehicle's condition was okay.

Note, there is an AVIS store at the airport arrival exit, but no one was there. I called their customer service, and they said someone would be there soon, but after waiting for more than ten minutes, no one showed up. Later, I asked the neighboring car rental store, and they told me that AVIS has another larger store at the other end of the airport hall.

It was fast and easy. Staff recommend to take the extra insurance, for precaution.

Fast and easy