The service attitude of the rental company staff was average.

Very satisfied.

This is a scam company! At least the store at Rome train station in Italy is a scam! I booked an automatic car in advance and paid in full through the third party. When I arrived an hour late, they said there were no automatic cars left and gave me a manual one instead, claiming it's the same price for the same car group. I only asked for an additional driver but ended up being tricked into buying extra insurance! They made me sign saying that the price was for adding a driver! The car wasn't full of fuel when rented, and neither was it full when returned, yet they charged me for 30 liters of fuel! I refueled in the middle! I prepaid over three thousand through the third party, but eventually the final bill was over seven thousand! They said they upgraded the car model and charged more for it! I will never rent from this company again in my lifetime!

Quick and convenient transfer

Didn't clearly explain the additional insurance charges. The waiting time was very long.