ROME CAR RENTAL REVIEWS

Very professional staff, very helpful and timely service.

Always the best

Very efficient and friendly service. Guys very helpful. Very fast and good choice of cars.

Fast in handling incidents. The store in the suburbs of Rome is more reliable than the one at the train station. The sales staff at the central station are too pushy.

The insurance purchased on the ZUZUCHE platform is not visible at overseas counters. As a result, the counter considers there to be no insurance, forcing the purchase of local insurance and other fees, totaling over 400 euros.

It's really extremely slow.

Extremely bad. A terrible car rental experience where I was forced to pay for various super insurance fees. I had already paid for basic insurance during the rental, but after returning the car, an additional 13,000 RMB was deducted for various super insurance and miscellaneous charges. This car rental company, AVIS, is highly deceitful. I strongly advise everyone to avoid this company as they are essentially scammers. They exploited our lack of knowledge in Italian, guiding us to sign contracts we couldn’t understand, forcing us to pay for unnecessary super insurance. Very disappointing. The other car rental companies I’ve used before did not charge such fees. Please learn from this painful lesson and avoid renting from this company. Even filing a claim proved nearly impossible to resolve because the rental company made us sign incomprehensible Italian contracts. This left us unable to pursue legal action, leading to a very frustrating and costly experience.

Very satisfied

When picking up the car, they try to upsell additional coverage. After purchasing, the actual charges differ from those stated in the contract, with unexplained fees added.

Excellent service

Very satisfied.

Satisfied

Very satisfied!

Very satisfied.

Very satisfied, smooth pickup process.

Very easy to find.

Hard to explain, it's complicated.

The car was extremely dirty both inside and outside, and in poor condition.

The lady handling the paperwork during pickup was very polite, but her Italian-accented English was quite hard to understand. The staff checking the car during drop-off were very courteous as well. They inspected the car for a short while and then told me everything was fine. The €200 deposit was refunded to my account just 2 hours after I returned the car, which was impressively fast.

The staff handling the paperwork during car pickup was very polite. However, her heavily Italian-accented English was quite hard to understand. During car return, the inspector was incredibly polite as well. He checked the car briefly and informed me that everything was okay. The €200 deposit was refunded to my account within 2 hours after the return, which was impressively fast.

The car was in good condition, and the service was great.