ROME CAR RENTAL REVIEWS

The service was excellent, and both picking up and returning the car were very quick.

Great review, everything went smoothly, the car was in good condition.

Rome Termini train station is likely a major transportation hub, and by 8:40 in the morning, there were already many people in line for car pickup. We waited an hour for our turn. They had complete Hague certification, but the service staff strangely insisted on an international driving permit, which surprised us. It was different from what we had researched before. However, the staff members who handled the pickup and drop-off were very kind, and the car was excellent. The trunk could fit two 24-inch suitcases, two 20-inch suitcases, and still had extra space.

Renting a car at the Rome station was very easy to find. However, the pickup point required a bit of walking. Returning the car was straightforward; I just handed the keys to the staff without any unnecessary upselling or hassle. The journey went smoothly without any issues—a very pleasant car rental experience.

Picking up and returning the car was super convenient, and they even upgraded the car for free. Just waiting to confirm if there will be any unreasonable charges.

This is my second time renting a car from your company, and the experience was excellent!

First time renting from them. Very impressed.

Once again very excellent rental.

Overall, pretty good.

Everything was great except the slow process of picking up the car.

Many car rental companies are located together. First, you need to get a ticket number and wait for a few turns, which took about ten minutes. Pretty quick. The staff on site were very friendly and didn't aggressively push insurance; they simply asked whether I had insurance, as driving on narrow mountain roads like those in Amalfi or Sicily might make it necessary. This time, they emphasized the need for an international driving license and mentioned that it could result in a fine if the police checked and you didn't have one, so it's important to take note for next time. After signing the waiver and acknowledgment form, the process went smoothly. Since I had reserved a Q5, a luxury car, they kindly asked to register my return flight details as well. It seems this requirement for an international driving license and return flight information is related to renting luxury cars; I didn't encounter this in other countries before. Just sharing this as a friendly reminder to others.

The service was excellent. Even though I didn't purchase their insurance, they didn't show any dissatisfaction.

The rental company provided a free upgrade, and the Peugeot 208 was very easy to drive. There were no significant damages when picking up the car, and the deposit was refunded promptly after returning the vehicle. The only downside is that the return location is only open until 1 PM on weekends, resulting in an additional $20 parking fee.

Simple and hassle-free.

The location is clear.

Clear signage, and they provided a hybrid car which was more fuel-efficient.

Friendly attitude

Overall very satisfied. I purchased the QEEQ full insurance, and there was no upselling at the rental company; they just handed over the keys for me to pick up the car. The car had some scratches and minor dents, but they did not affect normal driving. These issues were already noted at the counter when picking up the car, and there were no disagreements during the return process. There was only a minor issue: the day after picking up the car, the tire pressure warning light for the left rear tire came on. I contacted QEEQ, and they provided a solution and assisted in communicating with the rental company. Later, I drove to a nearby rental branch, where the staff briefly inspected the car and said it was fine to continue driving. Not wanting to disrupt my trip, I went on my way. However, the same fault warning reappeared. After a few days of driving, worried about a potential blowout due to tire pressure issues, I found a gas station with an air pump. I inspected and adjusted the tire pressure myself, changing it from the irregular values of 4/4/4/2.1 to the standard 2.5/2.5/2.5/2.5. The warning light finally turned off. However, on the day before returning the car, the same tire pressure warning came on again, meaning the left rear tire likely had a minor air leak. This experience pushed me to learn how to handle tire pressure issues myself—so, in a way, it was a small adventure.

This was an excellent car rental experience, completely different from the various negative reviews seen online.

The counter staff were very nice and did not promote any hidden charges.

Highly recommend Sicily by Car rental company for their excellent service and quick vehicle inspection process.