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Reviewed: Fri, Oct 14, 2016
About Hertz: 2.0 /10
The service was okay, but since it was my first time driving in the USA and I was unfamiliar with gas prices and how to refuel in the US, I didn’t choose to return the car with a full tank. From San Francisco Airport to St. Louis Airport is less than 400 kilometers, and according to the car type provided, we only used about 70% of a tank, but the rental company charged us $57.52 for fuel. At that time, this amount could fill more than two tanks. I raised this issue with the car rental customer service, but they said they couldn't handle it. In fact, it’s very easy to return the car with a full tank at U.S. airports. This is a reminder to other customers to avoid unfair charges.

Relevant Reviews on Hertz SAN FRANCISCO INTL AP

Miranda III.

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Reviewed: Thu, Feb 13, 2025
About Hertz: 10.0 /10
Still very satisfied.
About QEEQ: 10.0 /10

Octavia Edith

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Reviewed: Fri, Dec 20, 2024
About Hertz: 10.0 /10
Very satisfied, the service was quick.
About QEEQ: 10.0 /10

Oliver Penn

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Reviewed: Sun, Dec 15, 2024
About Hertz: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Norma Gibbon

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Reviewed: Mon, Aug 19, 2024
About Hertz: 10.0 /10
Make sure to bring a credit card with a chip; magnetic stripe cards won't work. Visa or MasterCard is recommended. Picked up the car in San Francisco, drove through Silicon Valley, California Highway 1 to Los Angeles, and San Diego. Returned the car at Los Angeles Airport.
About QEEQ: 10.0 /10

Griffith Anderson

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Reviewed: Tue, May 22, 2018
About Hertz: 4.0 /10
When I booked, they said all customers could receive a Suburban. However, at pickup, the customer service said there were none left and gave me a GMC Yukon XL. In the parking lot, I noticed a ready-to-go Suburban parked diagonally opposite. I used my US driver's license and phone customer service for online pickup. So initially, the upselling services weren't too excessive. Still, not getting the car I wanted felt like a rip-off.

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