Europcar service is a bit lacking. They don't assist you in picking up the car but instead show you a map of the airport parking lot, indicate a specific area, and leave you to find it on your own. Initially, I didn't memorize the map, went outside, and found the parking lot to be extremely large. Spent half an hour searching in cold weather, then had to return to look at the map again. I recommend taking a photo of the map for easier reference.

Helpful at reception, explain the car hire pick up and later drop off process. Next time will probably get a EV instead of PHEV.

Okie to navigate around. Not very straightforward.

Nobody guided us to the car, and we were directed to the wrong place. We searched for a long time in the snow without finding the car.

Staff treated us like friends

The car was automatic and hybrid, that was a good surprise