BERGEN CAR RENTAL REVIEWS

Good vehicle condition, friendly service, and simple procedures. Rented a Volvo hybrid for eight days at Bergen Airport, highly satisfactory.

Extremely satisfied

Conveniently located at the airport

The accident handling is efficient, but the number of locations is limited. After the accident vehicle is towed away, people can only be transported to a nearby town for temporary accommodation, and cannot return to the reserved location. Additionally, to pick up the car, customers must return to the airport to find a model that meets their requirements.

Very satisfied

Self-service via machine, no on-site staff available. For communication, you can call the number displayed on the machine.

The car rental process is straightforward, utilizing system information without requiring excessive manual input. There are no hidden charges. However, be more thorough during the car inspection at pickup; we spotted an unrecorded scratch.

Satisfied

Overall pretty good. I booked a Yaris Cross Hybrid and got the same model. The mileage was around 10,000 km, and the car was in good condition. When picking up the car, the staff was in the store. The contract clearly marked any existing scratches on the vehicle, so if you find scratches not listed in the contract during your inspection, you can just take photos with your phone (as phone photos have timestamps to serve as evidence). Returning the car was also fast—you simply park the car and hand over the keys. During the pickup process, the staff only asked once if I needed insurance, and they didn’t try to push it further when I declined. One thing to note is that the staff will confirm your email and phone number with you. If you booked through QEEQ, the email and phone provided will belong to QEEQ, but don't worry—any issues will be communicated through the platform.

There was hardly any communication. Let's see how the deposit refund goes.

There was no RAV4 available, so they arranged an XC90 for us. After seeing how big the car actually was, we requested a smaller one, and they gave us an XC60 instead. The car was very new, with only 10,000 kilometers on it and no scratches. It drove smoothly with plenty of power. It also had lane recognition and automatic steering correction. Ferry fees were not required upfront and were settled at the end. The car's license plate was registered for the Bridgestone parking lot, but payment was required by the user. Overall, it was very convenient and a great experience.

Helpful at reception, explain the car hire pick up and later drop off process. Next time will probably get a EV instead of PHEV.

Okie to navigate around. Not very straightforward.

The car pickup process was super simple, done in just 2 minutes. The staff were professional, only providing the most important details and car usage tips with no upselling. Returning the car was also smooth, just a quick exterior check and it was sorted in 3 minutes.

The staff did not accompany us to pick up the car, so it took some time to locate it.

Overall satisfactory

The service was efficient and fast.

Good

Very satisfied.

Very satisfied, the overseas phone contact was convenient, and the service was attentive and responsible.