Obviously, there were two vehicles of the reserved group available, but they gave us a Hyundai instead. Discussions on Twitter were not reviewed.

We had booked a SUV and when we go to the counter we were told they do not have it. We were given a mini van. The car was horrible and did not even have a charging spot. After persuading the staff we were asked to come the next day to get the SUV. It was a long drive for us with all the traffic. This spoilt our vacation.

We expect better service and the booking site should also ensure that the type of car booked is available at the site.

Overall, everything is relatively reasonable even it takes longer time to get phone call reply. The only thing I felt very unpleasant is that counter staff at SFO quite unfriendly or not professionally at all.

La voiture avait un roulement de mort, elle faisait un bruit énorme en roulant. Chaque soir nous avions mal au crâne. La pire experience de ma vie! À fuir ! En plus si on ne prend pas leurs assurance à 20$ par jour ils ne vous laissent pas partir avec la voiture ! Arnaque total !

Parfait rien à dire

The car was exactly what we needed and reserved for us. The issues began when we had a flat tire and needed assistance. Roadside assistance and customer service through fox was horrendous. Luckily my husband was able to put on a spare and we drove to the nearest fox location to swap out the vehicle. They did proceed to charge us since we did not fill up gas on the way with a donut on the car. Classy service.

Would use again.