The store was very busy when I went to pick up the car, but it was well managed and the staff were very friendly. By the time I got to pick up my car, the originally booked model was no longer available. After negotiating, the store manager upgraded me to a Porsche Cayenne for a small additional fee. After returning the car, I carelessly left my wallet in the car. Even though the staff had finished work, they delivered it to my hotel at around 11 PM and firmly refused to accept any service fee. Encountering such a good company and warm service in a foreign country, along with the beautiful scenery of Australia, made it all very worth it. I strongly recommend Aucar.

Every staff member provided excellent service. They even drove to the airport to pick me up, which was quite far. Excellent service.

Took a while to phone through for shuttle to the store. At the store, we waited around 1.5 hrs before we got our car. They were so understaffed that the car was sitting there for a long time waiting for them to do a quick clean. At the end of my rental, I returned the car 1.5hrs early in case they were running late. However, after my flight home I received a call from Aucar to say I was suppose to return the car at this time. So had to explain to the staff I've already returned it earlier, I even signed off on their checklist. Based on my experience, this company is very unorganized. Base rental price was good but cost for additional driver was quite dear. If you use this company, make sure you allow more time for pickup and dropoff.

Booking process was easy. It would have been good to include the extra cost for additional drivers.

Counter staff did not arrange for our pick-up from the airport. Even though they sent me an SMS the day before arrival with instructions to call them when we arrived, when I called them upon arrival, the staff did not know about our booking and made no arrangement to pick us up from the airport. Only after 2 phone calls later did they pick us up. When we arrived at their office, they did not have our car ready. Several excuses were made with no regard for the time we lost just waiting for the car to be ready. All in all, after our long flight, we got into our car 2 hours after the booking time.

service was pretty bad, i got charged $18 dollars extra for admin fee which i was not told, when i called for explanation the manager hang up on me.