Poor service, no cars available at the store.

The staff was very friendly and answered all questions.

Arrived at the rental company at 10 PM, extremely slow efficiency. Took 30 minutes to get the pickup slip with the car number. Waited at row T for an hour, asked 3 people and checked the slip, all said the car was being washed. Finally found out there was no such car, got a Mazda 3 instead.

Avis acquired Budget, so both are renting together. At the Pullman Airport branch, there was only one guy servicing. I chose the most economical compact car but was upgraded to a Volkswagen Passat directly. The car was very new and easy to drive.

The car was immaculate and nearly new. The staff were very friendly and welcoming. No complaints what so ever. Would definitely use again.

Great value - will definitely use again.