Damaged car and tried to get us to upgrade our cover!

J.Pearn

Spain

Reviewed: Mon, Jun 3, 2019

About Hertz: 3.0 /10

The car had 24 pieces of damage. The car was not available on pick up. The car when arrived was difficult to find. The staff were not helpful

Hertz

Barcelona Airport(BCN)

Barcelona

Spain

Convertible | Opel Cascada Cabrio or similar

1 days rental

Relevant Reviews on Hertz BARCELONA AIRPORT

Duke Jean

Spain

1 days rental

Hertz

Barcelona Airport(BCN)

Barcelona

Spain

Reviewed: Tue, Dec 3, 2024

About Hertz: 2.0 /10

Poor experience, time-consuming and inconvenient, unclear fees, not user-friendly for people with limited English proficiency.

Rosalind Wilmot(t)

Spain

1 days rental

Hertz

Barcelona Airport(BCN)

Barcelona

Spain

Reviewed: Wed, May 8, 2024

About Hertz: 10.0 /10

Good

About QEEQ: 10.0 /10

Bing Smith

Spain

1 days rental

Hertz

Barcelona Airport(BCN)

Barcelona

Spain

Reviewed: Sat, Aug 24, 2019

About Hertz: 2.0 /10

They took advantage of us not understanding English, and noted on the rental form that we chose prepaid fuel. When I questioned this, the staff claimed it was a fuel deposit for returning the car at a different location, and it would be refunded if returned full. But the bank charges showed no refund, and they overcharged by $300. No idea what the fee is! Never renting from Hertz or Thrifty again!!!! Currently trying to find out through the rental platform what the $300 charge is for.