Very good, had to wait to pick up the car but they gave us coffee vouchers to relax at the nearby cafe. The car was ready right after we finished our coffee.

Very good, easy to find the store, it's one of the three biggest car rental companies in New Zealand.

Hertz is a big company with excellent service. Pickup and return are almost instant.

The difference in car models is too significant.

The store is right at Christchurch Airport, very conveniently located. However, I booked a Toyota Prado but was given a Highlander instead, claimed to be a similar model. It's a pity I couldn't go off-roading. On the plus side, it saved on fuel and money. Returning the car was very easy, just parked it and handed over the keys, no inspection was done.