Very good.

It's okay.

Charged in advance, unclear fuel prices

There was only one person serving, and the counter was shared between two companies. The staff spoke heavily accented English, which was really hard to understand. They tried to add several extra charges, and when I was considering whether to take them or not, the staff became impatient and urged me to decide. This severely affected my first-time rental experience. Comparing this with the companies I chose later, E-Z definitely gets a bad review!

They didn't have our vehicle so they upgraded us with no hassle and no extra cost.

I can't say. I wasn't the one that booked it. But the person that did, got me an amazing deal. Was very happy.