We booked a Grand Cherokee, but got a Santa Fe instead. The staff's attitude was extremely poor. Basically, they didn't care if we accepted it or not.

Very rude attitude. The car I booked was not available at the counter. I originally reserved a Mustang, but they randomly gave me a Hyundai SUV instead. The difference is too much. I recommend not using this company.

The vehicle was in poor condition, the windows were drafty, and the GPS was inaccurate.

Very efficient. When asked for a driver's license, they mentioned that having a Canadian one was convenient. So there were no translation issues. All the contracts were displayed on the screen, and I just signed to agree. Found the car outside, the key was inside, and I got an inspection sheet as well. If there were no scratches, I didn't need to worry. At the exit gate, someone checked my documents and contract again.

Quick turnaround and they upgraded the car

simple process and plenty of information available