Very poor. When we arrived at the store, we found that the car we rented was not the same model as what we booked. It was much smaller than the Toyota we selected, and the trunk couldn't fit our luggage. We requested a change, but they said there were no other cars available. The male owner arrogantly told us to take it or leave it and offered a refund, refusing to rent the car to us. It was almost evening, and they took advantage of our situation. Additionally, the car had issues; the warning light came on after driving less than 50 kilometers. We contacted the owner, who took almost two hours to figure out the problem, which was resolved by turning the car off and on again. While on the highway, the car suddenly braked on its own, which was extremely dangerous; luckily, there were no cars behind us. We rented a car for ten days on the South Island without any issues, but this rental was problematic from the start. Overall, a very, very, very bad experience.

When returning the car, we called the company but no one was there. They said they went to a religious service. We returned after refueling but still, no one was there, and we had to wait. There was a small scratch on the left rear side during the inspection, and we were told it was no big deal. A week after we returned home, we received a bill for 641 NZD for the damage.

Extremely poor attitude, unable to provide a clean vehicle.

Collected from airport ok but I felt rushed during checkin procedure

I use easyrentcars often and think they are very good compare site. Price check has saved me money too. Customer service very helpful and prompt replies

Very spacious car. Perfect for our group size.

Seamless booking process