1. The airport shuttle has no Lovetrip Car Rental logo. 2. The staff are casual and poorly managed. They do not adhere to the agreed time, for example, promising to arrive in 5 minutes but actually taking 15 minutes multiple times. The store is often run by a couple who simultaneously run other travel booking businesses. The couple conduct cross-checks for pick-up and return inspections, where one person's inspection results are later overturned by the other. 3. Customers do not receive any copies of documents. In contrast, other companies provide copies of all signed documents, but this car rental does not. 4. The car inspection at pick-up is cursory, while the return inspection is extremely thorough, not missing even the smallest details. Other car rental companies usually have a policy stating scratches under a certain length are not pursued; this company does not. 5. After confirming everything was fine at the return inspection and completing the procedures, the customer is sent away. An hour later, the company contacts the customer via WeChat, claiming the fuel tank was not full and demands payment. If the customer refuses, they threaten to also charge for a 'scratch' from nearly two weeks prior that was supposedly waived, along with a refueling service fee. Before the customer boards their flight and after returning home, the company continues to attack the customer's character, defame them, and changes their statements, contradicting themselves. 6. The pre-authorization slip on the customer's credit card is not returned. 7. All customers are required to add the company on WeChat. 8. Regardless of the customer's situation, the company communicates via voice messages. Important information requiring confirmation and accuracy is not provided in text but through voice messages. Accusations and altered descriptions of facts are conveyed in text. 9. The car picked up was not a Corolla.

Overall ok, pickup was a concern as I was asked to go the airport’s busy drop off point and look out for the pickup car’s registration plate. I had my grandson with me and it was very stressful having to manage him and try to look out for a car amongst 100s of people getting dropped off. Operator should pay and use designated pickup areas

fast easys process within 10 mins

hv recommended 2 more friends to use easyrentcars. they were delighted with friends referral coupon

I had a surprise of having to put a $500 bond at the pickup. The was not detailed prior.

Great and will use it again

The vehicle had a lot of damage, I tried to mark it all down but unfortunately missed a chip in the windscreen. I then had to pay for this, $102.00 To anyone picking up a car make sure you go over it with a fine tooth comb. take pictures of everything! Also maybe bring a few cds as the Japanese only picks up one station.