Awesome

One customer service rep gave poor service and info. He gave misinformation which led to being charged extra fees twice.

Easy process, good service.

The price, car, and the service were all excellent! Only complain is that Routes should open earlier, I had a 7 am flight and they do not open until 6am. Even so the staff quickly processed my return and took me to the airport.

We waited for over an hour to be picked up at the airport. I called several times, but the call wasn't answered each time. As you can imagine, this was a bit distressing on arriving in a foreign country. The car itself was fine, apart from one of the tires was inflated to only 21psi, the others were 46psi. I didn't notice this until we started driving so I had to inflate this twice during the car hire. The brakes on the car were quite poor as well. Routes attempted to sell us a car toll sticker for $12 a day, saying that there were many toll roads in Orlando. We didn't have to pay a single toll, despite driving every day of our holidays.

Vehicle had major drive line vibration issue. When I returned the vehicle early the staff could not issue a refund and instead directed me to contact their customer service department.

Like: Give us an upgraded car for no extra price due to what they had available. Fairly priced.
Dislike: Wait time. Was worried about being late for my plane.