It was too slow, only one staff member, and I had to wait in line for 2 whole hours! The efficiency was really low. They gave me three cars, all of which were compact cars, not mid-size SUVs like the Pajero Sport.

I booked the car 2-3 months in advance, but it took over 2 hours past the scheduled time to get the car at the airport pickup point. It felt like a scam as we waited and waited. It wasn't just us; other customers also had to wait a long time for their cars. One foreigner got fed up and went to another company to rent a car. We, who pre-paid, were left hungry and wasted a lot of time. The staff member attending to us was inexperienced and kept saying 'sorry' without offering any solutions.

Average

The company's system is incredibly efficient, straightforward, and effective. Pickup and drop-off were completed in 15 minutes. The QEEQ platform is thorough and considerate. An absolutely perfect car rental experience.

I arrived a bit early and the staff hadn't come to work yet, so I had to wait for a while. Adding an extra driver cost an additional $4 per day. The process was pretty quick though.