Refreshingly pleasant

The vehicle was great and fit 6 comfortably. The trips with our luggage was cramped. Most importantly, Europcar staff were helpful, courteous, and gave us no troubles. We brought our insurance documents, which was accepted without question. They were efficient and friendly; I would definitely use this car hire again!

I used the QEEQ app and the process was easy and seamless

I have always been very happy with European rental and they accept my letter from my bank stating that my insurance is covered with them where other car rental companies will not accept that

The staff was rude and would not accept our insurance coverage. We were forced to pay 900 euro for coverage we already had.

Dislike: did not like that i had to pay 19e per day for insurance as credit card and excess did not match, that was a surprise i could have done without. good car though and easy on petrol.

Like: Good experience and received a free upgrade
Dislike: Maybe the wait time caqn be improved