Would rent from here again !

The car is new and the service is excellent.

The car was in good condition and fairly new. They tried to upsell insurance, but the service was still decent after declining. However, the one-way drop-off fee was very expensive.

Hertz were very poor at pickup. Delivered a different car then was on the booking. Kept trying to sell me additional insurance, upgrade to car and winter tyres (not necessary for the highway driving we were doing in Calgary). The car did not have a full tank of petrol. We discovered a crack in the windshield within 2km of leaving the airport and Hertz tried to say it was our fault. We returned to the rental location and received the car we originally booked which was not offered when we first arrived. On the contrary, the dropoff process was very quick and smooth and the staff was friendly

It was extremely frustrating that your website allowed me to book a pickup truck from a location that doesn’t have pickup trucks. I even called to confirm, and though only a robot answered, it did say my reservation was confirmed. It was a major inconvenience for me. That said, the staff at the location were empathetic, understood the gravity of the situation, and genuinely did the best they could to rectify it.